Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world. Work closely with CMSO (customer facing teams) and Software Engineers/Testers to monitor and respond to various alerts/system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and relia

involve the integration of programmatic, technical, systems engineering, business, and personnel elements of a project, including Understanding the technical requirements, concepts of operation, and architecture of the overall solution. It requires working closely with the Pre and Post Sales teams to align the requirements with customer solution needs. Leading and defendin

involve the integration of programmatic, technical, systems engineering, business, and personnel elements of a project, including Understanding the technical requirements, concepts of operation, and architecture of the overall solution. It requires working closely with the Pre and Post Sales teams to align the requirements with customer solution needs. Leading and defendin

Independently plan, create and execute research plans that leverage a range of exploratory and evaluative methods to help define innovative products, applications & services across the entire use lifecycle. Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and appl

Post sale installation, optimization, maintenance and management of highly technical mission critical communication systems. Focus on maintaining optimal performance levels across an integrated system while taking a pro active approach to system level alarms/errors. Perform system hardware and software installation and optimization including advanced troubleshooting skill

The Field Service Technician is responsible for post sale installation, optimization, maintenance and management of highly technical communication systems. Focus on maintaining optimal performance levels across an integrated system while taking a pro active approach to system level alarms/errors. Perform system hardware and software installation and optimization including

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Facilitate sprint planning, daily stand ups, sprint reviews, and retrospectives. Foster continuous improvement and coach scrum teams to a higher level of self organizing maturity, at a pace that is sustainable and comfortable for the team and organization. Emphasize sprint goals and ensure they align with the priorities in the product backlog and active project milestones

Generate new business by prospecting, conducting market analysis, planning face to face meetings and cold calling. Drive the entire sales process targeting top prospects, identifying solutions, conducting software demonstrations, negotiating and closing. Act as a solutions expert consultant by helping partners with their unique critical business issues and strategic initi

Swing Shift Wed Sat, 12 00 pm 10 30 pm (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the pro

of the CAD/RMS System Manager include but are not limited to Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with c

of the CAD/RMS System Manager include but are not limited to Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with c

. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below. Diagnosing and resolving customer issues through incident (tickets) and direct cust

In this role you will Manage and lead the Program Management team Develop organizational talent Organize programs and activities in accordance with the mission and goals of the organization. Develop and manage program schedules to support the strategic direction of the organization. Identify key requirements needed from cross functional teams and external vendors. Develop

Maintain and enhance Technical Operations reporting on Uptime, Productivity, Root Cause sources, Environment Performance, and other relevant statistics in alignment with the guidance provided by the Senior Director of Technical Operations. Collaborate with Technical Operations Management to update project status documentation through direct communication and status update