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Supervisor, iCare - Clearwater, FL
Clearwater, FL
Job Description
The Supervisor of the iCare team will be responsible for handling questions, complaints, or suggests about Company services or products, providing oversight of Patient Advocate Representatives.
* Responsible for answering phones, reporting, and analyzing customers' information and needs.
* supports field personnel, referral sources, and customers with their needs
* Primary contact for all customer experience reporting and complaint handling activities related to Company services or products
* independent receive, document, investigat, and coordinate responses on complaints
* Ensures timely investigation of and response to complaints
* Initiates and participates in investigations and corrective action arising from customer complaints
* Maintains current and complete complaint files
* Responsible for oversight of the Patient Advocate Representative team
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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