Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money-saving solar and energy-efficiency solutions for people of all income levels. As Customer Care Onboarding specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.We offer an excellent compensation and benefits package including:

• Hourly rate + Bonus Incentive Potential
• Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
• Paid time off, 9 Paid Holidays, and 2 Floating Holidays
• Stock options awarded annually

This position is in-office at our Corporate office in Saint Rose, LA

What will you do?

• Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
• Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
• Explain the terms of the lease as appropriate.
• Complete any administrative tasks as required for the efficient running of the department.
• Follow strict company policies and procedures at all times, ensuring that all requirements are met.
• Additional duties are required as needed.

We want to hear from you if:

• Bilingual in Spanish and English preferred
• Salesforce experience is a plus
• Able to work independently and prioritize workload
• Ability to handle 30+ inbound/outbound phone calls and emails daily.
• Ability to accurately type 45 words/minute.
• Ability to adapt to a fast-paced, changing environment
• Team player and problem solver a MUST

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

Physical Demands

• An employee must meet the physical demands described here to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.