Please contact your Administrator to change your authorization settings.
Intralox, L.L.C. has an opening for an inside Operational Customer Service Representative on our Customer Service team. As a member of this team, the qualified individual will be responsible for providing exceptional, accurate service to customers while managing a substantial volume of requests and inquiries electronically. Some phone work is required as well.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide.
Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.
Responsibilities
- Work in conjunction with team members to add value to customers
- Manage a large volume of transactional work.
- Accurately service customer requests received electronically and through customer portals.
- Reply to customer requests via email and phone.
- Prioritize customer requests for expedites and standard orders.
- Manage customer returns and complaints.
- Maintain up-to-date account and customer contact information.
- Utilize the CRM system to efficiently oversee and cultivate strong customer connections.
Requirements
- High School degree required
- Fluent Spanish language skills
- Strong organizational and time management skills
- High attention to detail and accuracy in all work
- Excellent verbal and written communication skills
- Proficiency in using Microsoft Office Suite
- Strong team player - self-managed and proactive
- Good judgement and decision making skills
- Process- and procedure-driven
- Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
- Ability to type a minimum of 35 words per minute
- Ability to work the occasional weekend for training and development
- Ability to work some holidays
Desired Qualifications
- Prior customer service experience
- Some college preferred
- Familiarity with ERP systems (Oracle) a plus